As the main representatives of your business, it is essential for your service staff to possess the essential skills and knowledge to respond to tricky situations. Applying the appropriate communication techniques would assist staff in overcoming service challenges.

Program Highlights:

  • Pleasing your Clients – The Key to Service Excellence
  • Drive sales morphing your customers into loyal advocates
  • Improving the image of your enterprise through responding to customer feedbacks
  • Golden Rules for Complaints Handling
  • Resolving complaints with ideal recovery procedures
  • The Customer may NOT be always Right – Tips to escalate unresolved feedbacks and complaints
  • Providing outstanding customer service by escalations of unresolved feedbacks

Duration: 2 days

Service Crew, Store Advisors, Customer-facing Staff, Call Centre Officers, Customer Service Representatives

Upcoming Trainings


There are no upcoming events at this time.

Loyal Reliance


Established since 2009, Loyal Reliance prides ourselves as a reliable training provider for enterprises, with a regional presence in Singapore and Malaysia.